Questions parents ask first.
Honest answers, no marketing fluff. If yours isn't here, email hello@llmu.ai and we'll add it.
Getting started
Do I need a credit card to start the free trial?
No. We only ask for billing info if you decide to continue after day 14. You can sign up, add students, and use the full product for 14 days with name + email only.
How quickly can my child start a lesson?
Within 5 minutes. Sign up → click the magic-link in your email → add a student (name, grade, goal) → first lesson is loaded. The AI greets the student and starts the first concept. No course-shopping, no scheduling.
What if I have multiple kids?
Add as many students as you like under one parent account. Student #2+ is automatically discounted 30%. Each student gets their own progress, their own mastery state, their own pacing. Parents see all of them in one dashboard.
What grades are covered?
K through 12, all four core academic subjects (math, ELA, science, social studies), plus the five Life Skills tracks. Kindergarten content launches Summer 2026; we're filling in grades 6-12 first because that's where mastery gates have the biggest delta.
How the AI works
Does the AI ever just give the answer away?
No. The AI is built around Socratic dialogue — it asks, nudges, explains by analogy, rephrases when the student is stuck. We deliberately reject the "tell them the answer to keep them engaged" pattern. If your child seems frustrated, that's often the productive struggle that makes mastery stick.
What if my child is stuck on something for 30 minutes?
The AI watches for that. If a student is stuck for too long, it reduces the difficulty, changes the framing, or surfaces a hint. If they're still stuck, it offers to skip the gate temporarily and circle back later. We never force a student to grind on a single concept beyond the point of usefulness.
Can the AI hallucinate or be wrong?
All language models can make mistakes. We mitigate this two ways: (1) lessons are pre-generated and reviewed by humans before they go live; (2) the AI is grounded against the lesson's answer key and cited source materials, so it can't invent facts mid-lesson. If a parent spots an error, one click flags it and we review within 48 hours.
How does mastery gate evaluation actually work?
The student answers a checkpoint prompt — written, scenario, or oral. The AI evaluates against a rubric (we wrote the rubrics; the AI applies them) and returns either "mastered" (advance), "getting there" (one more try with a hint), or "not yet" (loop back through the prerequisite material). The rubric is visible to parents.
Privacy + safety
Is my child's data safe?
Yes. Student data is stored in our database with row-level security so only the authenticated parent can read it. We don't sell data. We don't share it with advertisers. We use student conversation data only to grade mastery gates and improve our own curriculum — never to train external AI models. Full policy at /privacy.
Does the AI see my child's name or personal info?
The AI sees the student's display name (which can be a nickname — your call) and grade level. That's it. We don't pass home address, real name, or any contact info to the AI. The student can't share personal info with the AI either — we filter on the way in.
Is this COPPA-compliant?
Yes. LLMU is parent-account-only — there are no student-direct sign-ups. Parents create student profiles under their own account. We don't collect data from students under 13 directly; the parent is the account holder. We follow COPPA principles even where the law doesn't require us to.
What about screen time?
We agree that hours-of-screens isn't neutral. LLMU lessons are designed for 15-35 minutes each. We recommend 1-3 lessons per subject per day, not endless scrolling. The interface deliberately does NOT have notifications, streaks, or engagement-trap mechanics. We don't want kids on LLMU more than they need to be.
Billing + refunds
What's your refund policy?
Trial: cancel any time before day 14, owe nothing. Post-trial: cancel any time, keep access through the end of the billing period. Already paid for a month and decided LLMU isn't for you? Email hello@llmu.ai within 7 days of the charge and we'll refund you. After 7 days the access is yours through period-end but no refund.
Can I pause my subscription instead of canceling?
Yes. Pause is one click in the parent dashboard — your students keep their progress + mastery history, but billing stops. Resume any time and pick up where you left off. We don't charge a re-activation fee.
How do I add or remove students mid-month?
Add students any time from the dashboard. Billing prorates automatically — you'll pay a partial month for the new student through the end of the billing period. Removing a student stops their billing at period-end (their data is archived, not deleted, in case they come back).
Fits with homeschooling
Will this satisfy my state's homeschool requirements?
Most likely yes. We map every lesson to standards from the highest-bar US states (Massachusetts, California, plus select state-of-art frameworks). When you submit your annual paperwork, you can attach the printable progress report — most state homeschool associations recognize the framework. Specific state requirements vary; check your state's rules first.
Can I use LLMU as my full curriculum or just a supplement?
Both. LLMU is designed as a full K-12 curriculum if you want it to be. Plenty of families use it as the math + science backbone with their own materials for ELA + history. Your call.
Does LLMU generate transcripts for college applications?
Advanced tier yes — we generate official-format transcripts with course-by-course grades, mastery scores, hours-on-task, and the standards framework reference. Designed to satisfy college admissions offices that ask for a homeschool transcript. Core tier generates a printable progress report; you handle transcript formatting yourself.
How much parent involvement is required?
Less than any other curriculum — that's a feature, not a bug. The AI does the teaching. You read the weekly progress email (5 minutes) and step in if your kid hits a wall. We deliberately built LLMU so parents who work full-time can use it without becoming part-time teachers.
Still have questions?
Email us at hello@llmu.ai and we'll get back within 1 business day. Or just start the trial — most questions answer themselves once your kid does a lesson or two.